Exceptional Customer Service
Too often companies say that they offer great customer service but in reality you never see any evidence of this claim! At Think Mobile, offering you exceptional customer service as well as great value plans is what we are all about. The Think Mobile Customer Care team is based on the Gold Coast, Queensland and are dedicated to answering your questions quickly, and resolving any issues you may have, first time.
- Don’t spend hours on hold with your telco, in July, 84% of all callers to Think Mobile waited on hold for less than 45 seconds!
- Our Australian based Customer Care Team operates from our office on the Gold Coast, Queensland.
- Fast shipping! Order online or over the phone and we’ll have your order out to you as soon as possible.
Great Value Plans
Think Mobile plans start at a super low $12 a month and range right through to unlimited offers, plus you get to choose your network!
Select one of our Swift plans for super value at great rates or if you are after great coverage go for the plans in our Classic range.
“The service was by far the best I’ve experienced.”
Just got off the phone with Steven from your Customer Care Team and I wanted to pass on an additional thank you. Recently I have changed phone plans and it has been a very complicated and stressful process, but the care and attention I received from Steven in helping me sort out my concerns was excellent. The service was by far the best I’ve experienced and I can’t believe how easy he made it. So thanks Steven, you’ve confirmed my faith in Think Mobile and I’m happy to be a customer of yours!
Matilda
“I have been with Think for many years now and not looked back.”
I discovered Think Mobile while searching for an affordable phone plan that used the Telstra network – without the high cost usually associated with using it. They offer extremely reasonable plans, and you have the choice of being on the Telstra or the Vodafone network. I use the Classic plan, and enjoy the full coverage and stability of the Telstra network. The most impressive thing about Think mobile is their customer service, and the ease of accessibility to that service. Based in Queensland, Australia, when you call for assistance, your call is answered locally – no outsourced call centres. You get to speak to a real person, usually very quickly. The service is friendly and efficient. Think offers a range of BYO sim-only plans with no lock-in contract! This was the biggest selling point for me, not being locked into anything. I have been with Think for many years now and not looked back. I highly recommend this local, great value Telco!
Andrea – SA
“The most OUTSTANDING customer service!”
I have been dealing with a gentleman by the name of Steven and I wanted to inform you that he has the most OUTSTANDING customer service! Every phone call or email that I sent, he was always quick to respond. Also, I must say every time I call through to Think Mobile customer care, no matter who answers the call, all staff there are just so friendly which, in this day and age is quite rare with phone companies.
Lai – Bidwill, NSW
“I would recommend Think Mobile to anyone”
It is time to upgrade my handset. I phoned [Think Mobile] and my call was answered by a Customer Care Representative immediately. This makes a pleasant change from most telecommunications providers who make you wait on hold for twenty minutes or more. I dealt with a Think representative called Melissa who was friendly, polite and thoroughly professional. I would recommend Think Mobile to anyone based on its customer service alone, not to mention that Think offers fantastic value for money.
Andrew – Wynn Vale, SA
“Your representative was ever so helpful and had a sense of humour”
I would like to thank you for the prompt service I received when I called Think. I fiddled with my mobile phone and must have done something to stop the internet working. The call was answered within a minute. How impressive! Your representative was ever so helpful and had a sense of humour. She was able to reset my phone and have it all working OK again. Thank you for the great service!
Rainer – Albert Park, SA
“It was the easiest, fastest and most painless conversation that I have ever had with a company like this. So thank you!”
I called this morning to request a replacement sim card as I am getting a new phone. I left time to wait on hold, to explain myself and to be transferred to multiple departments. But the lady just helped me straight away – it was the easiest, fastest and most painless conversation that I have ever had with a company like this. So thank you!
Bianca – NSW
“Friendly, quick and professional service”
Every time I have called Think Mobile to make a general enquiry about my account or to find out further information I have only ever received, friendly, quick and professional service – I am treated like a customer!
Angela – Brisbane, QLD
“You are everything that a user wants in the service you provide!”
You guys have the best call centre service ever. You are everything that a user wants in the service you provide.
Other organisations should look towards your model for guidance. Don’t ever change that attitude. 10/10
Terry