Why Think Mobile
Why Think Mobile- Australian Owned and Operated
At Think Mobile our philosophy is simple, better value for our customers. We continue to uphold this promise and commitment by offering great value offers, honest and upfront charges and without compromise on customer service. With over 6 years in the telecommunications industry we have a comprehensive understanding of the marketplace. We are constantly enhancing our services to exceed our customer needs. In 2007 Think Mobile set a new standard by being the first mobile phone provider to offer a choice of network, Think Swift (3G) and Think Classic (2.5G).
Our customers are satisfied with our service, read testimonials, and industry experts alike, winning 4 times with the Money magazine Best of the Best awards confirms that we do have the ‘Cheapest Plan- low usage’.
Exceptional Customer Service
We pride ourselves on providing the best Customer Service. We do this by providing local knowledgeable and friendly representatives who are keen to assist your enquiries. Telecommunication call enquiries centres are renowned for keeping you waiting, how many times have you wasted time in lengthily queues only to find you have dialled the incorrect enquiry line and you are put back on hold again? We understand this is frustrating. How many times are you told …'Your call is important to us', at Think mobile we don’t just say it but we act on it.
- Last quarter 83% of calls were answered in 20 seconds*
- 90% of email enquiries are answered on same business day*
We understand your time is valuable so if you ring our Customer Care line and we are experiencing some high volume calls you will be asked to leave your name and number and we WILL ring you back promptly. Click here to read testimonials.
Background information
Think Mobile is a member of the Pivotel Group which includes Pivotel Satellite and Tracertrak. Pivotel represents a significant, proven and profitable Telecommunications Carrier with over $60 million invested in mobile and satellite telecommunications infrastructure in Australia.
Pivotel has been operating Satellite service since January 2003 and are the largest mobile satellite service provider in Australia. In February 2008 Pivotel Satellite added another Satellite network option, the Iridium network.
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